Why we want you
We are looking for Caseworkers all across Wales and this opportunity can be done face to face in your local area or remotely.
Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten.
More and more people need help, so we are growing our network of dedicated caseworkers. Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support.
We value all our volunteers and the unique skills and experience they bring.
What you will be doing
Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
Understanding peoples’ support needs and gathering information to assess their circumstances
Typing written case reports to apply for financial assistance Sign-posting to services providing specialist support, such as mental health or housing support
Keeping beneficiaries and the SSAFA regional office up to date with progress
The skills you need
Friendly and approachable
Great written and verbal communication skills
Non-judgemental
Reliable
Basic IT skills
What's in it for you
Use your skills, knowledge, and life experience to benefit others
Be part of a friendly and supportive SSAFA team
Develop your experience and skills which you can highlight on your CV and in job interviews
Access a range of training and learning opportunities
Disclaimer
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.